What is a standard?
A standard is a document that provides requirements, specifications, guidelines or characteristics that can be used consistently to ensure that materials, products, processes and services are fit for their purpose. We publish over 19 500 International Standards that can be purchased from the ISO store or from our members.
What are the benefits of ISO International Standards?
ISO International Standards
ensure that products and services are safe, reliable and of good quality. For business, they are strategic
tools that reduce costs by minimizing waste and errors, and increasing productivity. They help companies
to access new markets, level the playing field for developing countries and facilitate free and fair
global trade.
ISO 9000
The ISO 9000 family of standards is related to quality management
systems and designed to help organizations ensure that they meet the
needs of customers and other stakeholders while meeting statutory and regulatory requirements related to the product. The standards are published by ISO, the International Organization for Standardization, and available through National standards bodies. ISO 9000 deals with the fundamentals of quality management systems, including the eight management principle on which the family of standards is based. ISO 9001 deals with the
requirements that organizations wishing to meet the standard have to
fulfill.
Evolution
The ISO 9000 standard is continually being revised by standing
technical committees and advisory groups, who receive feedback from
those professionals who are implementing the standard.
1987 version
ISO 9000:1987 had the same structure as the UK Standard BS 5750, with
three 'models' for quality management systems, the selection of which
was based on the scope of activities of the organization:
- ISO 9001:1987 Model for quality assurance in design, development, production, installation, and servicing was for companies and organizations whose activities included the creation of new products.
- ISO 9002:1987 Model for quality assurance in production, installation, and servicing had basically the same material as ISO 9001 but without covering the creation of new products.
- ISO 9003:1987 Model for quality assurance in final inspection and test covered only the final inspection of finished product, with no concern for how the product was produced.
ISO 9000:1987 was also influenced by existing U.S. and other Defense Standards
("MIL SPECS"), and so was well-suited to manufacturing. The emphasis
tended to be placed on conformance with procedures rather than the
overall process of management, which was likely the actual intent.[citation needed]
1994 version
ISO 9000:1994 emphasized quality assurance
via preventive actions, instead of just checking final product, and
continued to require evidence of compliance with documented procedures.
As with the first edition, the down-side was that companies tended to
implement its requirements by creating shelf-loads of procedure manuals,
and becoming burdened with an ISO bureaucracy. In some companies,
adapting and improving processes could actually be impeded by the
quality system.
2000 version
ISO 9001:2000 replaced all three former standards of 1994 issue, ISO 9001, ISO 9002 and ISO 9003.
Design and development procedures were required only if a company does
in fact engage in the creation of new products. The 2000 version sought
to make a radical change in thinking by actually placing the concept of process management
front and center ("Process management" was the monitoring and
optimisation of a company's tasks and activities, instead of just
inspection of the final product). The 2000 version also demanded
involvement by upper executives in order to integrate quality into the
business system and avoid delegation of quality functions to junior
administrators. Another goal was to improve effectiveness via process
performance metrics: numerical measurement of the effectiveness of tasks
and activities. Expectations of continual process improvement and tracking customer satisfaction were made explicit.
2008 version
ISO 9001:2008 basically renarrates ISO 9001:2000. The 2008 version
only introduced clarifications to the existing requirements of ISO
9001:2000 and some changes intended to improve consistency with ISO 14001:2004.
There were no new requirements. For example, in ISO 9001:2008, a
quality management system being upgraded just needs to be checked to see
if it is following the clarifications introduced in the amended
version.
ISO 9001 is supplemented directly by two other standards of the family:
- ISO 9000:2005 "Quality management systems. Fundamentals and vocabulary"
- ISO 9004:2009 "Managing for the sustained success of an organization. A quality management approach"
Other standards, like ISO 19011 and the ISO 10000 series, may also be used for specific parts of the quality system.
Advantages
It is widely acknowledged that proper quality management improves
business, often having a positive effect on investment, market share,
sales growth, sales margins, competitive advantage, and avoidance of
litigation. The quality principles in ISO 9000:2000 are also sound,
according to Wade and also to Barnes, who says that "ISO 9000 guidelines
provide a comprehensive model for quality management systems that can
make any company competitive." Implementing ISO often gives the
following advantages:
- Creates a more efficient, effective operation
- Increases customer satisfaction and retention
- Reduces audits
- Enhances marketing
- Improves employee motivation, awareness, and morale
- Promotes international trade
- Increases profit
- Reduces waste and increases productivity
- Common tool for standardization.
ISO Certified Companies in the Philippines
- Dole Philippines
- Kraft Foods, Inc.
- Mekeni Food Corporation
- Jollibee
- San Miguel foods, inc.
- Prince Nikko international
- Peter Paul Phils. Corp.
- General Milling Corp.
- SL Agritech Corp.
Reference :
http://www.iso.org/iso/home/standards/management-standards/iso_9000.htm
http://www.iso.org/iso/home/standards/management-standards/iso_9000.htm
